Shipping policy

Shipping Policy

Shipping Information

We ship worldwide from our trusted production partners and warehouse locations.

Unless otherwise agreed, all orders are delivered to your local pickup point or mailbox, depending on the size of the shipment and the services available in your area.

Products that are in stock are normally dispatched within 1–3 business days.

Made-to-order products have individual production times, which are stated on the relevant product page.

Delivery Times

Estimated delivery times vary depending on the product and destination.

In-stock items: Typically dispatched within 1–3 business days.
Made-to-order lighting: Production and shipping times are stated on the product page.
Custom marble furniture and bespoke products: Production and shipping times are stated on the product page.

Please note that delivery times are estimates and may vary due to production schedules, customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Tracking Information

Once your order has been shipped, you will receive tracking information by email when available.

Delivery Address

Customers are responsible for providing accurate shipping information. Additional shipping costs resulting from incorrect addresses, failed delivery attempts, or unclaimed parcels may be charged to the customer.

Customs & Import Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities. These charges are the responsibility of the customer unless otherwise stated.

Large and Heavy Deliveries

Certain oversized products, including marble furniture and large chandeliers, may require special freight services. In such cases, delivery arrangements may differ from standard parcel delivery and will be communicated prior to shipment.